General terms and conditions
The present conditions of sale are concluded on the one hand by the company vehicules-anciens.fr, Société à Action Simplifées (SAS), whose registered office is located at Mas de Lansade, 30700 St Siffret, registered in the Nimes Trade and Companies Register under number B 830 887 782, hereinafter referred to as “vehicules-anciens. fr” and on the other hand, by any individual or legal entity wishing to make a purchase via the “vehicules-anciens.fr” website, hereinafter referred to as “the Customer”.
Purpose of the contract
The purpose of the present general conditions of sale is to set out the contractual provisions between vehicules-anciens.fr and the Customer and the conditions applicable to any purchase made through the merchant site vehicules-anciens.fr, whether the Customer is a professional or a consumer. The acquisition of a good or service through this site implies unreserved acceptance by the customer of these conditions of sale.
Characteristics of items offered for sale
The items offered are those shown in the catalog published on the vehicules-anciens.fr website. These articles are offered within the limits of available stocks. Each item is accompanied by a description drawn up by vehicules-anciens.fr. The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the item offered, particularly with regard to colors.
Geographical area
The online sale of items presented on the site is reserved for buyers residing in metropolitan France.
Rates
The prices shown in the catalog are inclusive of VAT in euros and do not take into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the articles. vehicules-anciens.fr reserves the right to modify its prices at any time, it being understood that the price shown in the catalog on the day of the order will be the only price applicable to the Customer. The prices indicated include order processing, transport and shipping costs.
Orders
The customer places an order on the “vehicules-anciens.fr” website. To purchase one or more items, the customer must follow the following order process:
Selection of items and addition to basket
- Validation of basket contents
- Identification on the website or registration on the identification form, on which he/she will fill in all the requested details.
- Choice of delivery method
- Choice of payment method and acceptance of terms and conditions
- Payment confirmation
The customer will receive an order confirmation e-mail.
At any time during the order process, the customer may view the details of his order and its total price, and correct any errors, before confirming it to express his acceptance.
vehicules-anciens.fr reserves ownership of the items until full payment of the order, ie the receipt of the order price by vehicules-anciens.fr.
vehicules-anciens.fr reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order. Any order implies acceptance of the prices and descriptions of the items available for sale.
vehicules-anciens.fr undertakes to honour orders received on the website only within the limits of available stocks.
Terms of payment
- Payment for purchases is made by one of the following methods, at the Customer’s convenience:
- By credit card
- By cheque* or bank draft
- By Paypal
*In the case of payment by cheque, it must be issued by a bank domiciled in metropolitan France, and made out to the order indicated in the order.
It should be sent to vehicules-anciens.fr, customer service (address: ….). The items ordered will then be reserved for 7 calendar days from the date of the order. After this period, and in the absence of receipt of the said cheque, vehicules-anciens.fr reserves the right to cancel the customer’s order. The cheque will then be returned upon receipt.
Shipping and delivery times
All orders placed on the vehicules-anciens.fr website before 11am Monday to Friday (excluding Wednesdays and public holidays) will be prepared and dispatched the same day, provided that payment has been validated and that the delivery method chosen is compatible and marked ad-hoc.
The customer has a period of 70 working days from the date of dispatch of the order to report non-receipt and request cancellation of the sale and reimbursement of the articles. After this period, no cancellation of the sale will be accepted.
It is the customer’s responsibility to check that the items delivered are in good condition. Any anomaly noted (missing item, damaged package, broken item, etc.) must be reported within 4 days of receipt.
An error in the calculation of shipping costs on the part of the site, an error in the choice of shipping costs proposed, or, in general, an error related to the transport of the merchandise in relation to that to be used will result in the immediate cancellation of the order.
Withdrawal period: exchange or return
Customers, non-professional physical persons, benefit from a thirty-day retraction period from the delivery of their order to return the product to vehicules-anciens.fr for exchange or reimbursement without penalty, and with return costs in the case of a customer error.
Conditions of exchange and return for refund
Return deadline : There is no specific return deadline (we have already taken back parts that were more than a year old). On the other hand, the product MUST ABSOLUTELY not have been assembled, nor unpacked (if packaged).
Conditions: There is no discount applied to the return of the product, whatever the return period, unlike some stores.
The price that will be taken into account for the refund or exchange will be the one indicated on the customer’s invoice.
The customer is responsible for return postage costs for all reasons except :
-> part received not conforming to that ordered, error on our part (see observation times in chapter 4),
-> Part received defective or damaged (if we have asked you to return it in accordance with the procedure described below, see observation deadlines in chapter 4),
-> warranty service,
The customer must ensure that the packaging used to return the part allows it to be returned in good condition.
How to make sure everything goes smoothly!
For all returns, please send an e-mail to the following address: contact@vehicules-anciens.fr
In your e-mail, please specify:
-> Order number: QXXXXXXX
-> Your first and last name
-> The part(s) concerned AND the reason for the return for each part.
We’ll do everything we can to find a solution for your return.
In this very quick case study, we will then give you the procedure to follow.
